Your key to SIUE: e-ID
Create, remember and use your e-ID to access online information
Allan Lewis
Issue date: 8/22/08 Section: News
Students will still connect to the same Internet in the fall, but the place they will go for customer service will change.
The Office of Information Technology, which handles nearly every aspect of technology at SIUE, has merged with Telecommunication Services and Academic Computing to form Information Technology Services. The new department will lead students searching for customer service in times of technological distress to a new location, the basement of Lovejoy Library, as opposed to its previous headquarters in Dunham Hall.
"The public space for student services and customer support will be moved to the library," Jennifer Vandever, director of Academic Computing, said. "Most of the Telecom staff and OIT staff, administration, analysts, programmers and training staff will stay in Dunham… There is not enough room in the library, so we will have a split physical location."
ITS will still have the responsibility of connecting over 13,000 students and faculty members to the Internet and handling e-ID, or electronic identification, services, which include Web mail, Blackboard, AdvisorTrac and Student Telephone Account Numbers (STAN), as well as maintaining the Banner system.
While cell phone use has virtually eliminated the use of the STAN, Vandever said the service is still available to students, some of which use the service. Signing up for a STAN can be done by visiting the e-ID Web site, costing students 2 cents for local calls and 10 cents per minute for long distance calls.
Vandever said the merger was mostly for organizational purposes.
"Last year, before the merger, OIT and Telecom were part of the Office of the Vice Chancellor for Administration, and Academic Computing was part of the library," Vandever said. "Since then, the decision was made to reorganize it into one office, so we are now a part of the division of Academic Affairs."
According to Vandever, the merger will also create a new position within the university, the associate vice chancellor for Information Technology and Chief Information Officer.
The Office of Information Technology, which handles nearly every aspect of technology at SIUE, has merged with Telecommunication Services and Academic Computing to form Information Technology Services. The new department will lead students searching for customer service in times of technological distress to a new location, the basement of Lovejoy Library, as opposed to its previous headquarters in Dunham Hall.
"The public space for student services and customer support will be moved to the library," Jennifer Vandever, director of Academic Computing, said. "Most of the Telecom staff and OIT staff, administration, analysts, programmers and training staff will stay in Dunham… There is not enough room in the library, so we will have a split physical location."
ITS will still have the responsibility of connecting over 13,000 students and faculty members to the Internet and handling e-ID, or electronic identification, services, which include Web mail, Blackboard, AdvisorTrac and Student Telephone Account Numbers (STAN), as well as maintaining the Banner system.
While cell phone use has virtually eliminated the use of the STAN, Vandever said the service is still available to students, some of which use the service. Signing up for a STAN can be done by visiting the e-ID Web site, costing students 2 cents for local calls and 10 cents per minute for long distance calls.
Vandever said the merger was mostly for organizational purposes.
"Last year, before the merger, OIT and Telecom were part of the Office of the Vice Chancellor for Administration, and Academic Computing was part of the library," Vandever said. "Since then, the decision was made to reorganize it into one office, so we are now a part of the division of Academic Affairs."
According to Vandever, the merger will also create a new position within the university, the associate vice chancellor for Information Technology and Chief Information Officer.
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